Question 1

How do I find out my size?

Accepted Answer

Our caftans are generally one size fits all, and thanks to the belt they can be adjusted at the waist.For other items, you can use the regular size chart for IT/EU.

Question 2

Is it possible to order a custom-made item?

Accepted Answer

We would be happy to create a unique piece from our "Couture" line especially for you and your most special occasions.You can also customize your print if you wish. Contact us at martinabavarobrand@gmail.com or at +39 3479511367 to book an appointment or speak directly with our fashion designer.

Question 3

What payment methods are accepted?

Accepted Answer

You can conveniently pay for your order securely and online. We accept the following payment methods: - PAYPAL (to register a Paypal account, visit www.paypal.com) -BANK TRANSFER

Question 4

How long will it take to receive my order?

Accepted Answer

Our collections are made-to-order, that is, made to order. We chose this approach because sustainability is one of the cornerstones of our brand. Some items require faster shipping, while for others we ask you to wait a few extra days so we can package them specifically for you. Each piece has different production times since we follow a traditional Made in Italy tailoring method, and each phase requires attention and checks to ensure everything is perfect.Furthermore, the hand-printed or hand-painted customizations made by designer Martina Bavaro require extra care and love. We will promptly inform you of processing times and how your order is progressing once placed. Here is a brief description of our processing times: 4/6 weeks + courier times for shipping our products.

Question 5

What are the shipping costs?

Accepted Answer

We care about your order, which is why we've chosen the best couriers to ensure your items arrive quickly and safely directly to your home.FREE SHIPPING in Italy.

Question 6

How can I return my order?

Accepted Answer

If the size doesn't match or you decide to return your order for some other reason, you can refer to our returns and exchanges policy found in Shipping and Returns . There you'll find all the instructions and a link to the online form to complete your return process.

Question 7

How are refunds made?

Accepted Answer

We will do our best to satisfy your requests as soon as possible. Once the return has been received and the condition of the product has been verified, the refund will be made via the payment method originally chosen for your order. The refund includes the price actually paid for the product (full price for products not on sale, discounted price in case of sales).

FAQ