top of page

FAQ

  • How do I find out my size?
    To help you better understand the size of our garments best suited to you, we invite you to check your measurements using a tape measure and compare them with our size chart below.
  • É is it possible to order a tailor-made garment?
    We will be happy to create a unique item from our "Couture" line especially for you and for your most special occasions. Contact us at our email martinabavarobrand@gmail.com or at 3479511367 to book an appointment or to speak directly with our fashion designer.
  • What payment methods are accepted?
    You can conveniently pay for your order securely and online. We accept the following payment methods: - PAYPAL (to register a Paypal account, visit www.paypal.com) -BANK TRANSFER
  • How long will it take to receive my order?
    Our collections are made with the made-to-order method, i.e. made to order. We chose this approach as sustainability is one of the cornerstones of our brand. Some items require faster shipping, while for others we ask you to wait a few more days, so that we can package them specifically for you. Each garment has different production times since we follow a tailoring method of the Made in Italy tradition, and each phase requires attention and checks, to ensure that everything is perfect. Furthermore, the hand-painted customizations made by the designer Martina Bavaro require additional care and love. We will take care to promptly inform you of the processing times and how your order proceeds once placed. Here is a brief description of our processing times: 12 DAYS + courier times for shipping basic products MAXIMUM 17 DAYS + courier times for shipping products that require more complex work (e.g. hand painting)
  • What are the shipping costs?
    We take care of your order, which is why we have chosen the best couriers, so that your items arrive directly to your home in a short time and in maximum safety. FREE SHIPPING
  • How can I return my order?
    If the size does not match or due to some other problem you have decided to proceed with the return of your order, you can refer to our returns and exchanges policy which you find in Shipping and Returns . There you will find all the instructions and the link to the online form to complete your return procedure.
  • How are refunds made?
    We will do our best to satisfy your requests as soon as possible. Once the return has been received and the condition of the product has been verified, the refund will be made via the payment method originally chosen for your order. The refund includes the price actually paid for the product (full price for products not on sale, discounted price in case of sales).
bottom of page